Services Agreement Checklist

Warranties provide customers with certain remedies under the law, such as for example. B the right to bring an action for damages for breach of a warranty. However, master service agreements often provide for specific remedies instead of other remedies. For example, an MSA may provide that, if certain services do not essentially correspond to the current warranty, the service provider must remedy that non-compliance within a specified period of time with additional services at no cost to the customer. Service providers providing service-related warranties often require, as part of a single and exclusive remedy, that the customer agree that, if its efforts are unable to bring the services into compliance with the applicable service guarantee, it is able to provide the customer with an appropriate refund for the relevant services.